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Legal

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or make a purchase from our store.

1. Information We Collect

  • Name, email address, shipping and billing address

  • Payment information (processed securely via third-party services)

  • Order history and customer support interactions

  • Device information (IP address, browser, etc.) for analytics

2. How We Use Your Information

  • To process your orders and manage your account

  • To communicate with you about your order, updates, or promotions

  • To improve our services, user experience, and website performance

  • To comply with legal requirements

3. Sharing Your Information

We do not sell or rent your personal data. We only share it with trusted partners such as payment processors, shipping companies, and platforms that help operate our store.

4. Data Protection

We implement security measures to protect your personal data, including encrypted transactions and secure servers.

5. Your Rights

You can request access, correction, or deletion of your personal information at any time. 

Terms of Service

By using our website and purchasing our products, you agree to the following terms and conditions.

1. Use of the Website

You agree to use this site for lawful purposes only. We reserve the right to block users who misuse the site or violate these terms.

2. Product Availability

We do our best to ensure stock accuracy, but items may occasionally become unavailable. In such cases, we’ll notify you and offer a refund or replacement.

3. Pricing & Payments

All prices are listed in Australian Dollars ( AUD). We reserve the right to update prices at any time. Payments are securely processed through trusted providers.

4. Returns and Exchanges

Returns are accepted for unopened, unused products within 7 days of delivery. Please read our Return Policy for full details.

5. Liability

We are not responsible for allergic reactions or skin sensitivities. Always read product descriptions and ingredient lists before use.

6. Governing Law

These terms are governed by the laws of Victoria, Australia.

Policies

1. Skincare & Fragrance Sensitivities

Our products are formulated with high-quality ingredients and tested for safety and performance. However, individual skin types and sensitivities may vary. We strongly recommend conducting a patch test before full use — especially for customers with sensitive skin or known allergies.

 

To support a safe and pleasant experience:

  • All fragrance orders include a 2ml sample of the same scent, so you can test it before opening the full-size 30ml or 50ml bottle.

  • Our PURE ESSENCE line is completely fragrance-free, ideal for those with fragrance sensitivity or reactive skin.

  • The BEAUTÉ collection features lightly fragranced formulas designed for a more delicate sensory experience.

  • For skincare, we also include free samples for testing before using full-size jars, allowing you to try the product and ensure compatibility with your skin.

We are not liable for any adverse skin reactions or allergies. Please review full ingredient lists and perform a small skin test before use.

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